Eternal Blooms - Flower Bouquet

Trim Stems: Use a clean, sharp pair of scissors to cut stems diagonally at a 45-degree angle. Remove any leaves that would sit below the waterline to avoid bacterial growth.

Clean Vase and Fresh Water: Place your flowers in a clean vase filled with fresh water. Add flower food if available, and stir until it’s fully dissolved to help blooms last longer.

Change Water Regularly: Refresh the water every 2 to 3 days, and remove any fallen leaves or petals to keep the water clean.

Avoid Direct Heat and Sunlight: Keep flowers in a cool area, away from direct sunlight, heat-emitting devices, and ripening fruits, as they can shorten flower life.

Humidity and Ventilation: Good air circulation helps flowers stay fresh longer. Avoid placing flowers near fans or air conditioning vents, as extreme airflow can dehydrate them.

Terms & Conditions

•       In the event of a shipment delay, our team will notify you promptly.

•       In the case of shipment delays, cancellations and refunds will not be permitted.

•       Amendments to your order — including delivery date, delivery address, or tree size — will incur a RM50 amendment surcharge.

Pre-Order Pricing

•       Pre-order pricing is valid until 30 November 2026. Orders placed after this date will be subject to prevailing prices.

Delivery Charges

•       The total delivery fee will be added to your shopping cart and will vary according to your delivery location postcode.

•      Additional trees for the same delivery location will be charged 50% of the delivery charge.

•      Delivery time will be between 10 am – 6 pm. (No special timing)

•      Special timing outside 10 am – 6 pm: a administrative charges of 100% of the original delivery charge will apply.

Special Handling Service (Per Address)

•       RM20 per tree, per floor.

•       This surcharge applies if lift access is unavailable, and the courier must manually carry the tree(s) to the destination.

Storage Charges

•       Extending the delivery or pickup date is not allowed (except in cases of shipment delays). Storage charges will apply if necessary.

•       Storage Charge: RM35 per day per tree.

•       If the newly selected date falls after the early bird promo pricing period ends, the customer will be required to pay the price difference.

Collection & Disposal Charges

•       Disposal is available as a purchasable add-on at checkout. Customers select their preferred collection date at the time of purchase.

•       Disposal Charge: RM200 flat rate for the 1st tree.

•       Subsequent trees: 50% surcharge.

•       Latest disposal collection date: 10 January 2027.

•       Please contact our customer service for disposal service.

Refund & Exchange Policy

•       All Christmas tree sales are final and non-refundable, unless the issue originates from Floristika — refunds or exchanges will only be accepted for trees found unhealthy upon delivery.

•       Variations in height, shape, and fullness of Christmas trees are not eligible for refund or exchange.

•       Trees are only eligible for refund or exchange within 3 calendar days from the date of delivery, subject to terms and conditions.

•       For any concerns or feedback, please contact us at 03-2281 1668 for assistance.

Unhealthy Trees Definition

•       A tree is considered unhealthy if it is delivered in a visibly deteriorated condition due to factors prior to delivery, such as severe wilting, significant discoloration, or pest infestation. This does not include issues arising from improper care or maintenance after delivery by the customer.

By purchasing a live Christmas tree from us, you agree to all the terms and conditions stated above. We reserve the right to amend these terms as necessary.

Indoor Plant

1. Light: Place plants in bright, indirect sunlight. Most plants thrive with plenty of natural light but may need protection from intense, direct sun.
2. Watering: Water regularly, about once every 2 days or as needed based on the plant type and season. Ensure pots have good drainage to avoid water buildup.
3. Soil: Use well-draining soil to prevent water retention, as it can lead to root rot. Choosing the right soil mix for each plant type can support healthier growth.
4. Fertilizer: Feed your plants monthly with a balanced fertilizer to encourage growth, especially during the growing season.
5. Humidity and Airflow: Most indoor plants enjoy moderate humidity. Misting occasionally can benefit tropical plants, but be mindful not to over-mist to avoid mold or pests.

Hydroponic Plant

1. Water Quality: Use filtered or distilled water if possible to avoid chemical buildup. Replace the water every 1-2 weeks to keep it fresh and oxygenated.
2. Nutrient Solution: Since hydroponic plants grow without soil, add a balanced hydroponic nutrient solution to the water, following the instructions for the right concentration.
3. Light: Provide sufficient light, ideally through natural indirect sunlight or a grow light, as hydroponic plants rely heavily on light for photosynthesis.
4. Temperature: Keep water temperature between 18-22°C (65-72°F), as overly warm water can reduce oxygen levels and cause root issues.
5. Monitor Root Health: Check the roots regularly for signs of decay. Healthy roots are white or light-colored; trim any dark or mushy roots to prevent rot and maintain plant health.

Please note that while our potted plants are labeled as 'pet-friendly' based on ASPCA.org data—indicating that they are non-toxic if ingested—they are not intended to be eaten by pets.

This designation is solely intended to inform you that the plants are safe in terms of toxicity, and should not be interpreted as a recommendation for pet consumption. We advise pet owners to ensure that their pets do not consume these plants, as they are not a dietary item and may still cause minor digestive upset if ingested.

Delivery Coverage

Kuala Lumpur, Selangor & Klang Valley

• Same-day delivery for orders placed before 2:00 PM
  
• Next-day delivery for orders placed after 2:00 PM
  

Other States (within Peninsular Malaysia)

• Delivery within 1–2 working days (excluding East Malaysia & islands unaccessible by road)
  

Delivery fees range from RM15 to RM100, depending on distance and item size. Our Customer Service team will contact you if there are any additional delivery charges.

General Terms & Conditions:

1. Delivery:

• Please key in the precise postcode number to make sure we deliver to the right location. If for any reason you have keyed in the wrong postcode, our customer service team will make the necessary correction and inform you of any additional fees, if any.
• No door-to-door delivery service for high rise residential building.

2. Self Pick-up

Please advise us your order number upon reaching store.

If you're arranging your own 3rd party pick-up service, please provide your order number to the driver. It will be easier for us to track your order and save the rider time. It is advisable to arrange for a car to pickup your item as some flower can't fit in the dispatch  bag.

Self pick-up time: 10 am - 5 pm (Daily). Strictly no pick-up after 5 pm.

Delivery within Kuala Lumpur, Selangor & Klang Valley

• All delivery is chargeable.
• The delivery fees range from RM15 to RM100. Our Customer Service team will be contacting you to advise on any additional delivery fees, if applicable.
• We do not accept any Cash-On-Delivery terms. All orders must be paid upon order via online.
• General Delivery Terms & Conditions (below) apply. 

Delivery Out of Kuala Lumpur, Selangor & Klang Valley

• Outstation delivery is available within Peninsular Malaysia and typically takes 1–2 working days(excluding East Malaysia & islands inaccessible by road).
• For bulk or florist orders, please contact us here to register as our florist.

While we strive to provide accurate images of each product’s color and design, actual colors and designs may vary slightly due to factors such as different device screen settings, lighting conditions, subtle variations in product finishes over time, and other factors.

By purchasing from Floristika, you acknowledge and accept the possibility of slight variations between the actual product and its appearance on our website.