Shipping policy

All shipping dates are approximate and are subject to the availability of goods and receipt of all necessary information.

All shipments are insured and guaranteed against loss, theft, and damage will not be responsible, however, for any damage, loss, or expenses arising from delays in shipment or other non-performance of this Sale Agreement by or imposed by :

Riots, Natural Disaster, Fires, Strikes, or any other cause beyond Floristika.com.my SDN BHD control. No Rerouting or address corrections will be made while the shipment is in transit. Any reroute request will result in the shipment being sent back to Floristika.com.my SDN BHD. The customer is responsible for all charges under our return policy. 

Refused or undeliverable shipments will be subject to a 10%, whichever greater, restocking fee, in addition to the applicable shipping expenses, insurance fees, and any losses incurred by us. 

For the Customer's protection, we ship only to the verified billing address of the Customer. 

If merchandise arrives damaged, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package, make sure it is noted on the carrier's delivery record in order for Floristika.com.my SDN BHD to file a claim. Save the merchandise AND the original box and packing it arrived in, notify us immediately to arrange for carrier inspection. If you do not notify us of all damaged goods within the first 3 days of arrival, our normal return policy will override any claim of damage and will fall under all current manufacturer restrictions. 

All orders/returns are only sent/received via shipping only. Neither a customer nor Cellhut can pick up of the ordered product or product to be returned. 
If one or more items in your order are not in stock, your order may split into two or more orders. We will charge and ship the items in stock and the rest will be placed under back order. Remaining items will be charged and shipped at a later date as per the availability.

Note: Some items might be posted as "In Stock" on our website that is not available for shipping, as we process limited quantity orders on first come first serve bases and it may take time to update the stock status on our website.