Terms & Conditions
- In the event of a shipment delay, our team will notify you promptly.
- In the case of shipment delays, cancellations and refunds will not be permitted.
- Amendments to your order — including delivery date, delivery address, or tree size — will incur a RM50 amendment surcharge.
Pre-Order Pricing
- Pre-order pricing is valid until 30 November 2026. Orders placed after this date will be subject to prevailing prices.
Delivery Charges
- The total delivery fee will be added to your shopping cart and will vary according to your delivery location postcode.
- Additional trees for the same delivery location will be charged 50% of the delivery charge.
- Delivery time will be between 10 am – 6 pm. (No special timing)
- Special timing outside 10 am – 6 pm: a administrative charges of 100% of the original delivery charge will apply.
- Self-pick-up is available at Floristika Bangsar. Opting for self-pick-up will not incur any delivery fees, but customers must arrange their own transportation to collect the Christmas tree.
Special Handling Service (Per Address)
- RM20 per tree, per floor.
- This surcharge applies if lift access is unavailable, and the courier must manually carry the tree(s) to the destination.
Storage Charges
- Extending the delivery or pickup date is not allowed (except in cases of shipment delays). Storage charges will apply if necessary.
- Storage Charge: RM35 per day per tree.
- If the newly selected date falls after the early bird promo pricing period ends, the customer will be required to pay the price difference.
Collection & Disposal Charges
- Disposal is available as a purchasable add-on at checkout. Customers select their preferred collection date at the time of purchase.
- Disposal Charge: RM200 flat rate for the 1st tree.
- Subsequent trees: 50% surcharge.
- Latest disposal collection date: 10 January 2027.
- Please contact our customer service for disposal service.
Refund & Exchange Policy
- All Christmas tree sales are final and non-refundable, unless the issue originates from Floristika — refunds or exchanges will only be accepted for trees found unhealthy upon delivery.
- Variations in height, shape, and fullness of Christmas trees are not eligible for refund or exchange.
- Trees are only eligible for refund or exchange within 3 calendar days from the date of delivery, subject to terms and conditions.
- For any concerns or feedback, please contact us at 03-2281 1668 for assistance.
Unhealthy Trees Definition
- A tree is considered unhealthy if it is delivered in a visibly deteriorated condition due to factors prior to delivery, such as severe wilting, significant discoloration, or pest infestation. This does not include issues arising from improper care or maintenance after delivery by the customer.
By purchasing a live Christmas tree from us, you agree to all the terms and conditions stated above. We reserve the right to amend these terms as necessary.