If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 24 hours of purchase/receiving your items. You can return your product for a same new product or different product (if the original item(s) are out of stocks), or a refund to the original payment method (by management approval).
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must be in original condition.
- Returned items must have no visible signs of use.
- Only brownish, mouldy or major broken stems are accepted for exchange.
To initiate return, kindly follow these steps:
- Provide a clear image of the item(s) for return to cs@floristika.com.my and provide your order number & contact number.
Why my flowers are not fresh or wilted upon receiving?
- This is because your flower(s) has been dehydrated during delivery process. Putting them back in a water will make them hydrate. Give few hours for this process to complete.