1. Select the products you would like to purchase.
2. Choose any available product options, delivery date or pickup details shown on the product page.
3. Add the items to your cart.
4. Review your order and proceed to checkout.
5. Enter the correct customer, recipient and delivery information.
6. Complete payment online.

Your order is only confirmed after payment has been successfully completed.

You will receive an order confirmation email at the email address entered during checkout. If you cannot find it, check your spam or junk folder. You may also log in to your Floristika account to review your order history. If payment was deducted but you did not receive confirmation, contact Customer Service with your payment reference.

If guest checkout is available, you may complete your purchase without an account. Creating an online account is optional and may make it easier to review your order history.

The current minimum cart value for delivery within Klang Valley is RM80. Certain products, delivery areas, promotions or services may have different requirements. The applicable requirement will be shown on the website or during checkout.

Yes. Eligible orders may be scheduled up to 30 days in advance. We recommend ordering early for peak periods such as Valentine’s Day, Mother’s Day, Chinese New Year and Christmas because popular flowers and delivery slots may sell out.

For accurate payment, inventory and delivery records, orders should be completed through Floristika.com.my unless our team gives you alternative instructions. Customer Service can assist with product and ordering questions before you check out.

Contact Customer Service as soon as possible with your order number and requested change. We will try to help, but changes are not guaranteed once flowers have been prepared, items have been packed or delivery has been arranged. Additional charges may apply if the new item, address or delivery arrangement costs more.

Contact Customer Service immediately. Address and recipient changes are subject to order status, delivery coverage and any difference in delivery charges. Once an order is with the driver or rider, a change may not be possible.

Please contact Customer Service with both order numbers. Combining orders depends on their preparation and delivery status and cannot be guaranteed. Delivery charges already incurred may not be refundable.

Contact Customer Service immediately. Fresh flowers and made-to-order arrangements may be prepared soon after confirmation, so cancellation is subject to the order’s status and Floristika’s approval. Orders that have been prepared, packed or dispatched may not be cancelled. Any approved refund will follow Floristika’s Return & Refund Policy.

If a message-card field or option is available, enter your message before checkout. Check spelling, names and punctuation carefully. If you need to change the message after ordering, contact Customer Service immediately; changes cannot be guaranteed after preparation has started.

We include a Delivery Order (DO) with the delivery for checking and handover purposes. The DO does not display the product price, so the recipient will not see how much you paid.

Available payment methods are displayed at checkout and may include supported cards, online banking or selected digital payment methods. All orders must be paid online before preparation, delivery or self-pickup.

No. Floristika does not accept cash on delivery. Full payment must be completed online when placing the order.

A payment may fail because of bank authorisation, an incorrect card detail, an expired session or a connection issue. Try again, choose another available payment method or contact your bank. Do not place multiple orders if the first payment may have succeeded; check for an order-confirmation email or contact Customer Service first.

Check your email’s spam folder and your Floristika account. If the order is not shown, contact Customer Service with your name, email address, payment time, amount and transaction reference. Please avoid paying again until the team checks the first transaction.

Enter the code in the discount-code field during checkout and apply it before payment. Check that the discount appears in the order summary. Codes may have a minimum spend, product exclusions, expiry date or usage limit.

Discounts generally cannot be combined unless the promotion specifically states otherwise. Shopify will apply only combinations permitted by the promotion settings.

Discount codes must be applied before checkout is completed. A discount cannot normally be added retrospectively to a confirmed order.

Check its spelling, expiry date, minimum spend, eligible products and customer eligibility. Some sale items, bundles or promotional products may be excluded. If the conditions are met but the code still fails, take a screenshot and contact Customer Service before paying.

Floristika provides flower delivery to eligible addresses across Kuala Lumpur and major Klang Valley cities, including:

• Kuala Lumpur
• Petaling Jaya
• Subang Jaya
• Shah Alam
• Puchong
• Klang
• Ampang
• Cheras
• Kepong
• Selayang
• Gombak
• Seri Kembangan
• Kajang
• Bangi
• Putrajaya
• Cyberjaya

Coverage and delivery charges depend on the exact postcode, distance and product size. Enter the complete postcode and address during checkout to confirm whether delivery is available.

Yes. Same-day delivery is available for eligible Klang Valley orders placed before 2:00 PM. Orders placed after 2:00 PM will be arranged for the next available delivery day. Availability remains subject to the product, delivery postcode, order volume and operating day.

Klang Valley delivery charges generally range from RM15 to RM100 depending on distance, product size and delivery requirements. The applicable fee is calculated using the delivery details entered during checkout. Customer Service may contact you if an additional charge is required.

Standard delivery is arranged within the available delivery window selected or shown at checkout, and an exact arrival time cannot be guaranteed. If timing is important, contact Customer Service before ordering to request a specific 90-minute delivery window. This special arrangement is subject to driver availability, location and an additional surcharge. It is only confirmed after Floristika has agreed to the request and fee.

Place an eligible order before 2:00 PM for same-day flower delivery within Klang Valley. Orders placed after 2:00 PM will be arranged for the next available delivery day. Same-day availability remains subject to the product, postcode, delivery capacity and operating day.

Yes, but graduation venues can be crowded and access instructions are often complicated. Standard delivery does not include a guaranteed exact arrival time, and the recipient may be in the ceremony or away from the hostel when the driver arrives.

For a smoother graduation surprise, we recommend either:

1. Delivering the flowers to yourself one day before the graduation so you can present them personally; or
2. Scheduling delivery after the ceremony on a day and within a delivery window when the recipient can confirm that they will be at a specific address.

If delivery to a university, hostel or convocation venue is necessary, provide the full building or hall name, entrance or collection point, recipient’s telephone number and any security instructions. A specific 90-minute delivery window may be requested in advance for an additional surcharge, subject to availability.

Provide a valid recipient contact number at checkout. The driver or Customer Service may contact the recipient when needed, but a call at a specific time cannot be guaranteed. If the delivery is meant to be a surprise, include clear instructions and ensure someone can receive it.

You may leave the card unsigned if you prefer. However, Floristika may need the purchaser’s information for order verification and customer-service purposes. We cannot provide private customer information to the recipient without authorisation.

The driver may contact the recipient or purchaser and, where permitted, leave the order with a receptionist, security desk, colleague or authorised person. Redelivery may be required if nobody can receive the order or building rules prevent handover. Additional delivery charges may apply.

Floristika does not guarantee door-to-door delivery to units in high-rise residential buildings. Orders may need to be collected from the lobby, reception or security area, depending on building access and management rules.

Delivery may be possible where the location accepts external deliveries. Provide the company or venue name, full address, recipient contact number and relevant details such as department, room, ward or booking name. Confirm the venue’s rules beforehand because some locations only permit delivery to reception or security.

Contact Customer Service immediately. Floristika cannot guarantee successful delivery when the information supplied is incomplete or incorrect. Address corrections, rerouting or redelivery may incur additional charges.

Delivery status may be communicated through the contact details associated with the order. If you require an update, contact Customer Service with your order number. Live, minute-by-minute tracking may not be available for every delivery.

Floristika plans deliveries as efficiently as possible, but traffic, weather, peak-season volume, road closures and access restrictions can cause delays. Contact Customer Service if the order has not arrived by the end of the stated delivery window.

Yes. Self-pickup is available for eligible orders from Floristika Bangsar. Select self-pickup when ordering if the option is available, or follow the pickup instructions shown on the product page.

Online-order self-pickup is available from 10:00 AM to 5:00 PM daily. Pickup after 5:00 PM is not permitted unless Floristika has confirmed a different arrangement in writing.

Floristika Bangsar is located at:

Floristika.com.my Sdn Bhd

16, Jalan Liku, Off Jalan Riong, Bangsar, 59100 Kuala Lumpur, Malaysia

Retail operating hours: 8:00 AM–7:00 PM daily

Online-order self-pickup hours: 10:00 AM–5:00 PM daily

• Open in Google Maps
• Open in Waze

Operating hours may change during special occasions. WhatsApp Customer Service before travelling if you need a specific product or are visiting on a festive date.

Provide your order number when you arrive. If someone else or a third-party driver is collecting for you, send them the order number and ensure the vehicle is suitable for the item.

Yes. You are responsible for booking and paying for the third-party collection service. After booking:

1. Send the Floristika order number to the driver.
2. Instruct the driver to provide the order number to our team upon arrival.
3. Tell the driver what they are collecting and to handle the flowers upright and carefully.
4. Use a car for delicate, tall or bulky flowers, plants and arrangements that may not fit safely into a motorcycle delivery bag.

Floristika is not responsible for delays, incorrect vehicle selection or damage occurring after the order has been handed to your independently arranged driver.

Floristika does not charge a delivery fee for self-pickup. Any cost charged by a third-party collection service is your responsibility.

Follow the readiness or pickup time stated in your confirmation. If you are unsure, contact Customer Service before travelling to the store.

Yes. Floristika provides outstation flower delivery for selected products to road-accessible destinations in Peninsular Malaysia. Coverage includes eligible addresses in:

• Johor — including Johor Bahru, Batu Pahat, Kluang and Muar
• Kedah — including Alor Setar, Sungai Petani and Kulim
• Kelantan — including Kota Bharu
• Melaka — including Melaka City and Alor Gajah
• Negeri Sembilan — including Seremban, Nilai and Port Dickson
• Pahang — including Kuantan, Temerloh and Bentong
• Penang — including mainland areas such as Butterworth and Bukit Mertajam, subject to postcode
• Perak — including Ipoh, Taiping, Kampar and Sitiawan
• Perlis — including Kangar and Arau
• Terengganu — including Kuala Terengganu, Dungun and Kemaman

Outstation delivery is not available to Sabah, Sarawak or Labuan, and does not cover islands or locations that cannot be reached through the normal road network, such as Pulau Tioman and Pulau Langkawi. Coverage remains subject to postcode, route availability and product eligibility.

Eligible outstation orders generally take 1–3 working days after dispatch. Delivery time is an estimate and may be affected by the destination, route schedule, weekends, public holidays, weather and peak periods. Order early when the flowers are needed for a specific occasion.

No. Standard outstation delivery is not a same-day service. Order early and allow additional time for important dates.

No. Only products specifically marked or listed as eligible for outstation delivery should be ordered for these locations. Orders containing unsuitable or restricted items may need to be changed or cancelled.

Coverage depends on the current courier service and product eligibility. Enter your delivery postcode at checkout or refer to Floristika’s Outstation Delivery page for the latest supported areas.

Eligible flowers are prepared and packed to protect them during transit. They may arrive as fresh-cut stems or a delivery-suitable arrangement rather than in the same presentation used for local hand delivery. Follow the unpacking and hydration instructions promptly after arrival.

Floristika uses cold-truck delivery for eligible outstation flower orders to help maintain a cooler and more stable environment during transport. The flowers are also prepared and packed for the journey. Some dehydration can still occur naturally, so unpack the flowers promptly, trim the stems and place them in clean water with flower food when they arrive.

Open the package carefully, remove protective materials, trim the stems with a clean tool and place the flowers in fresh water with flower food. Remove leaves below the waterline and allow the flowers time to rehydrate.

Use the available courier tracking information and contact Customer Service if the parcel has not moved or has exceeded the expected timeframe. Floristika will help review the shipment, but delays caused by courier networks or circumstances outside our control may require investigation.

Fresh-cut flowers are sold as loose stems or bunches for customers to arrange themselves. A flower bouquet or table arrangement is designed and prepared by a florist and may include wrapping, a container, fillers or foliage as stated in the product listing.

No. Floristika serves florists, event professionals and businesses, but members of the public may also shop for fresh flowers, bouquets, plants, vases and floral supplies. Unless a product or account benefit states otherwise, no trade account is required to purchase.

Flowers are sold according to the stem count, bunch size or weight shown on the product page. Select the listed quantity that suits your needs. There is no separate wholesale-volume requirement unless stated.

Flowers are natural products and vary in size, colour tone, shape and stage of bloom. Seasonal and imported availability can also change. Floristika will aim to maintain the overall style, colour direction and value of the selected design, but reasonable variation should be expected.

When a specific variety, filler, foliage or packaging material is unavailable, Floristika may use a suitable alternative of comparable value while preserving the arrangement’s overall style and colour direction. Major changes may require customer communication where practical.

Some flowers, including lilies and tulips, may be supplied partly closed so they can open naturally and last longer at home. Bloom stage varies by variety and shipment.

Roses may retain protective outer petals, often called guard petals. These petals shield the inner bloom during handling and transport and can look darker, thicker or slightly marked. They may be gently removed if preferred without affecting the inner rose.

Fresh flowers can become dehydrated during transport. Trim the stems, remove leaves below the waterline and place the flowers in clean water with flower food. Allow several hours for them to rehydrate. If the flowers remain severely damaged, contact Customer Service within 24 hours with clear photographs.

Vase life differs by flower variety, bloom stage, temperature and care. Fresh water, clean tools, flower food and a cool position away from direct sunlight can help flowers last longer. Because flowers are natural and perishable, an exact lifespan cannot be guaranteed.

Only products that state or show that a vase or container is included will come with one. A hand bouquet does not include a vase unless the product description says otherwise.

Customisation depends on flower availability, budget, preparation time and florist capacity. Contact Customer Service before ordering with your preferred colours, flowers, size, occasion and delivery date. Custom requests are not confirmed until Floristika agrees to the details and price.

You may ask Customer Service, but a pre-delivery photograph cannot be guaranteed during busy periods or for urgent orders. Natural variation may still occur after the photograph is taken.

Some flowers and plants can be harmful to cats or dogs. Lilies are especially dangerous to cats. If the recipient has pets, research each flower or plant before purchase and keep the arrangement out of reach. Contact a veterinarian immediately if you suspect ingestion or exposure.

Floristika aims to represent colours accurately, but flower batches and screen settings vary. Natural flowers may differ slightly in tone from website photographs.

1. Unpack the flowers carefully.
2. Use a clean vase.
3. Remove leaves that would sit below the waterline.
4. Trim the stems with clean, sharp tools.
5. Add fresh water and flower food according to the packet instructions.
6. Place the flowers in a cool area away from direct sunlight and heat.

Check the water daily and replace it whenever it becomes cloudy or develops an odour. Clean the vase before refilling it and retrim the stems when necessary.

Water level depends on the flower. Most flowers perform well with a clean, moderate water level, while thirsty flowers such as hydrangeas may need more. Soft-stemmed flowers such as tulips should not sit in unnecessarily deep water. Always keep foliage above the waterline.

Yes. Mix it according to the packet instructions. Using too much or too little water changes the concentration and may reduce its effectiveness.

Choose a cool, shaded area away from direct sunlight, heat, strong drafts and ripening fruit. Avoid placing delicate flowers directly beneath strong air-conditioning.

Tulips naturally continue to grow and move after cutting. Their stems may curve toward light. Keep them in a clean vase, use an appropriate water level and rotate the vase if you want more even movement.

Place lilies in clean water after trimming the stems and removing submerged leaves. When the blooms open, pollen-bearing anthers may be removed carefully to reduce staining. Keep lilies away from cats because exposure can be extremely dangerous to them.

Floristika recommends using commercial flower food according to its instructions. Household remedies can be difficult to measure and may encourage bacteria or damage certain flowers.

Yes. Floristika offers selected indoor plants, flowering plants, herbs, succulents, hydroponic plants and orchids. Availability changes according to incoming stock.

Each plant grows differently. Height, fullness, leaf pattern, colour and bloom stage may vary, while the pot or presentation will follow the selected product description as closely as possible.

Check the product title, options and description. Some products include a nursery pot only, while others include a decorative pot or complete presentation. Do not assume accessories are included unless stated.

Consider the stem length, number of stems, flower-head size and weight of the arrangement. A vase should have enough height and base weight to support the flowers safely. As a general styling guide, the visible flowers and stems above the vase often look balanced at roughly one to one-and-a-half times the vase height, although heavier arrangements may require a wider, more stable base.

Check the product description and intended use. Some decorative pots require an inner nursery pot or waterproof liner, and some containers may not be suitable for holding water directly. Test the item in a safe area before placing it on furniture.

Drainage varies by product. Refer to the photographs and product description or ask Customer Service before purchase if a drainage hole is required.

The guarantee applies only to eligible hydroponic plants and is subject to the conditions on Floristika’s dedicated 30-Day Money-Back Guarantee page. It does not automatically apply to all plants, flowers or other products.

Eligible return or exchange requests must be made within 24 hours of purchase or receiving the item. Contact Customer Service promptly and retain the product, packaging and proof of purchase while your request is reviewed.

Floristika reviews claims involving brownish or mouldy flowers or significantly broken stems. Clear photographs must show the condition upon receipt. Natural variation, bloom stage and minor marks do not necessarily indicate a defect.

Flowers wilted because of insufficient water or improper care are not eligible. If flowers appear dehydrated on arrival, trim the stems and place them in clean water for several hours. Contact Customer Service within 24 hours if they do not recover or show significant damage.

No. Discounted items are final sale and cannot be returned or exchanged unless Floristika confirms otherwise in writing.

Email clear photographs to cs@floristika.com.my within 24 hours. Include your order number, name, contact number and a short explanation. Keep the item and original packaging until Customer Service provides instructions.

No. Returns, exchanges and refunds are subject to review and management approval. Floristika may request the item to be returned before approving a resolution.

An approved refund will be returned to the original payment method, subject to processing time from Floristika and the payment provider.

Delivery charges are generally non-refundable once the service has been provided. Floristika will review exceptional cases according to the circumstances and applicable policy.

Fresh flowers, plants and customised items are perishable or prepared for a specific order, so change-of-mind returns may not be accepted. Non-perishable items must remain unused, undamaged and in their original packaging and are subject to Floristika’s approval.

Yes. Floristika offers trade-member pricing for eligible florists and businesses across fresh-cut flowers, plants, floral accessories, pots and vases.

Florists, event professionals and relevant registered businesses may apply. Approval and required documentation are determined by Floristika.

Complete the application form on Floristika’s Apply for Wholesale Account page. The team will review your submission and contact you regarding the outcome or any additional information required.

No. Applications are subject to review. Submitting the form does not guarantee approval or immediate access to trade pricing.

Trade pricing, vouchers and public promotions may have separate conditions and may not be combined. The applicable price and discount shown at checkout will apply.

No. Fresh-flower inventory changes with imports, seasonality, demand and quality checks. Place orders early and confirm availability for large events or specific varieties.

Bulk orders may be possible depending on quantity, flower variety, lead time and incoming stock. Contact the trade or Customer Service team early with the event date, required quantities, colours and preferred varieties.

Yes. Floristika has a retail store in Bangsar where customers can shop for available fresh flowers, plants, vases and floral supplies. Stock shown online may change before your visit, so WhatsApp Customer Service at +6011-5881 6714 if you are travelling for a specific item.

Floristika Bangsar is open from 8:00 AM to 7:00 PM daily. Online-order self-pickup is available from 10:00 AM to 5:00 PM daily. Hours may change during special occasions, so WhatsApp Customer Service at +6011-5881 6714 before visiting on a festive date.

Not always. Fresh flowers and plants sell quickly, and online inventory may update at a different time from retail stock. WhatsApp Customer Service at +6011-5881 6714 if you need stock confirmation before visiting.

Fresh-flower arrivals occur regularly during the week, but timing and varieties depend on local and imported supply. Follow Floristika’s website and social channels or WhatsApp Customer Service at +6011-5881 6714 for current availability.

Stock is generally secured only after an order has been confirmed and paid. Contact Customer Service if you need help with a large or time-sensitive purchase.

WhatsApp Floristika Customer Service at +6011-5881 6714. For an existing order, include your order number, name, telephone number and a clear explanation so the team can assist you efficiently.

Provide:

• Your order number
• Purchaser’s name and contact number
• Recipient’s name, if relevant
• Delivery or pickup date
• A short explanation of the request
• Clear photographs for product-condition issues